Technical support scammers set up fake customer support phone lines and impersonate companies – including Bank support, regulatory bodies, government agencies, and even law enforcement. Scammers may pose as employees and try to pressure you into moving your funds. Remember, no one will ever ask for your password, 2FA codes, or for you to transfer assets to a specific or new address, account, vault, or wallet.
We will never call or text you to give you a new phrase or wallet address or Google account to move your funds to. If you receive this call, hang up the phone. We will never ask you to contact an unknown number to reach us.
Bank customer service agents will never:
- Ask you to secure, move, or access your funds
- Provide a security phrase or ask you for your security phrase
- Ask for your password or 2-step verification code
- Ask you to install software on your device
- Remotely access your device to take action on your account
If you’re asked for any of the above, disconnect the call and email support@stonebank.com immediately.
Help protect yourself:
- Never accept calls asking for your confidential personal information. Scammers can spoof legitimate phone numbers when conducting outbound calls.
- Only contact Stone Bank through the phone number or email listed on our Contact Us page.
- Never send currency to external addresses on behalf of alleged support agents.
- Enable strong 2-factor authentication.
- Lock first, ask later. If something feels off, change your password for the banking system and your email
The risk of identity theft, privacy invasion, unauthorized transactions, and even blackmail are all potential results if we ignore these attacks. Hackers will exploit this stolen data. Please let any of us know if you have a security suggestion or question. Emailing us at support@stonebank.com will help ensure the fastest response. Be safe and be aware!