When it comes to a federal government shutdown, we understand that many of our customers have questions about how this may impact their finances. Whether you
receive federal benefits, are a government employee, or are simply concerned about. banking services, Stone Bank is here to help.
Below are answers to some frequently asked questions to guide you through what a shutdown could mean for you and your family.
Will Stone Bank remain open during a government shutdown?
Yes. Stone Bank is a privately operated financial institution and will remain fully open and operational. You can continue to access your accounts, make transactions, use ATMs, and reach out to our customer service team as usual.
Will I still receive my Social Security payments?
Yes. Social Security payments are considered mandatory spending and are not affected by a shutdown in the same way other programs are. You should continue to receive your payments on schedule. However, some customer service operations at the Social Security Administration may be limited, so it may take longer to resolve issues or file new claims.
If you are a Stone Bank customer and believe there was an issue with your Social Security payment during a government shutdown, please contact your nearest branch
or call us at (833) 253-2265.
I’m a federal employee. What happens to my paycheck?
During a shutdown:
- Essential federal employees (like TSA agents, air traffic controllers, and some healthcare workers) are typically required to work without pay until the shutdown ends.
- Non-essential employees may be furloughed, or placed on temporary unpaid leave, until the government reopens.
- If you are a current Stone Bank customer who is a federal employee and are experiencing difficulties due to the delay of your paycheck, please contact us at
(833) 253-2265 to speak to a Boulder Banker.
Once a funding agreement is reached, back pay is typically issued, but the timing can be uncertain.
What if I’m an active-duty military member or a veteran?
- Active-Duty Military: Military personnel are considered essential and will continue to serve, but their paychecks may be delayed during a prolonged shutdown.
- Veterans: MostVA benefits, including disability payments and health services, are funded in advance and will continue without interruption. However, some administrative or support services might experience slowdowns.
What other government benefits or services could be impacted?
Other federally-funded programs that could see delays or disruptions include:
- Supplemental Nutrition Assistance Program (SNAP)
- Federal student aid and loan servicing
- IRS customer service and tax return processing
If you’re unsure whether your benefits will be affected, it’s a good idea to check with the agency that manages them.
What if I have a loan through Stone Bank and can’t make a payment due to delayed payments from the federal government?
At Stone Bank, we understand that a shutdown is beyond your control. If you’re
impacted:
- Call us immediately at (833) 253-2265. We may be able to help.
- We’ll work with you one-on-one to ensure your financial health stays on track.
While a government shutdown may cause inconvenience and stress, remember: you are not alone. Stone Bank is part of your community, and we’re here to help you navigate any disruptions with confidence and clarity.
Have questions? Contact your local branch or call our customer support team at (833) 253-2265. We’re ready to help.
Disclaimer: This information is for general education purposes only and not to be used as tax or legal advice. Stone Bank’s website may contain links to websites of other organizations that are no longer protected by our privacy policy or security practices. Stone Bank nor any of their employees assumes any legal liability for the accuracy, completeness, or usefulness of this information. Loans subject to credit approval and other program requirements.